Fiona Chapman

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Activity overview

Latest activity by Fiona Chapman
  • Fiona Chapman created an article,

    I can't access the next chapter of Wine Roots

    Each month you will receive a new part of your course, in booklet form, within your monthly box. You can read more about the course here. We recently filmed a digital version of the first part of t...

  • Fiona Chapman created an article,

    Do your wines come with food pairings?

    Yes. All of our monthly wines now come with food pairing suggestions. You can find these on your tasting cards within your box.    Example     You can also see food pairings for wines in our shop.

  • Fiona Chapman created an article,

    I got the wrong Wine Roots booklet

    Oh no! We're so sorry about this. Please email the team on hello@thewinelist.net so we can post the correct booklet out to you.

  • Fiona Chapman created an article,

    How long do the pouches last?

    Your wines will last for up to two weeks from rebottling.  We'd recommend consuming within 5 days of delivery, for maximum freshness.

  • Fiona Chapman created an article,

    How do I contact the team?

    Live chat is available on the website 8am to 6pmOur email address is hello@thewinelist.net You can now phone or text the team 07480533214   We'll also be launching WhatsApp support later this year!

  • Fiona Chapman created an article,

    When will I be charged again?

    We're a monthly subscription service that re-bill on the 30th of the month. If you ordered after the 20th, your next payment will be the end of the following month.    e.g. sign up on 3rd June, nex...

  • Fiona Chapman created an article,

    Am I tied into a contract?

    No, all of our subscriptions are fully flexible. You can cancel at any point via your online account, or skip a box by emailing the team at hello@thewinelist.net    Just make sure to skip or cancel...

  • Fiona Chapman created an article,

    What two glasses of wines will I receive?

    From September onwards, our By The Glass tier will include two 125ml pouches. One of each of our core wines of the month.    If you've opted to receive four glasses. This will be two 125ml pouches ...

  • Fiona Chapman created an article,

    How big are the measurements?

    Each glass is a small glass of wine. Perfect for learning.  The pouches are approx 125ml.   

  • Fiona Chapman created an article,

    When will my first By The Glass box arrive?

    We rebottle By The Glass in batches, as not to create waste. We then ship via Royal Mail on Thursdays. Our cut off for orders is Wednesday at 4pm each week. We ship via Royal Mail first class, so o...